If you're a musician, I could tell you that it's like a Shure SM58 vocal microphone.you can drop it 100 times and it still works great.but other mics sound better.and may cost more.
ACS TECHNOLOGIES SUPPORT HOURS SOFTWARE
In my opinion, ACS is a great solution for small to medium size churches.say up to 2000 people.ĪCS is a fairly reliable and robust church management software useful for, among other things, managing your general ledger, giving, kids check-in, and people database. When choosing your management software, you'll pay for it one way or another. However, we are in the process of switching to The Rock and, although it's much more powerful, The Rock also requires a greater size management team with technical programming proficiencies. We have been ACS users for probably close to 10 years and it works, it does work. It's reliable yet dated church management software Overall it was a frustrating piece of software when we had to engage with it and people would create their own systems and spreadsheets as work arounds. Because people never learned it, it was used poorly and data was sometimes out of date, making the whole database only really functional for the financial side of things and we never managed to get the use out of it that we often hoped and tried for. The user interface was difficult, making learning it (and teaching it to church staff who are often technically slower) very difficult. It seems to be a great place to store all kinds of information. I've been in two different organizations where that wasn't the case, and heard similar things from other users, which meant ACS was something that I used only when I really couldn't get someone else to do the thing I needed, or I really needed to find a piece of information. If you spent a lot of time setting things up and were using it daily, ACS seems to have the capability to have good functionality. Thankfully, there are better software options out there today - including Realm, which we transferred to from ACS and have had better luck. There seemed to be a disconnect between how we were (poorly) implementing the software and struggling with teaching staff and the way in which the ACS team communicated to us and told us to get excited about functionality that never worked in our context because of difficulty of implementation. We had issues with updating older versions of the software and trying to make it work within our own bylaws and Canadian law, which wasn't on ACS as a software manufacturer, but it didn't help the overall experience. To be fair, it's been a few years since I have spoken to ACS customer support and they were friendly and tried to be very helpful at the time, but it wasn't a good experience. So, it will probably do most everything you want, but you'll need a ChMS expert to figure it all out and run the reports. Also, it's reporting process is not difficult for someone with some background in reports, but it's far too complex for an average pastor or lay-leader to use - which requires a database person to run reports. In all honesty, ACS is so big and has so many add-on features, it can probably do all of these things, but it's hard to know all of the functionality because it's not easily explained anywhere (and I've been a user for 12 years). It's "cloud" based, but lacks lots of modern communication tools such as text communication, easy email distribution and remote web-based functions like small group attendance, and volunteer management. Covers the basics of what a ChMS should offer with ease, speed and power. Efficient data entry and keyboard functionality. I love that this software has been refined and is extremely reliable and fast. Also, ACS People Suite gave options for certain reports that cannot be run in ACS Realm.īulletproof, contains all the core functionality, but datedĬrucial information that aids in caring for our church family. It would be helpful for Realm input of donations to flow to the Financial Suite. The church is still waiting to switch to ACS Realm Financials, as payroll cannot be done there, despite well over a year of promises that it is happening soon.
The Financial Suite is not intuitive, but mistakes have gotten easier to fix due to upgrades. Payroll is also very easy in ACS Financial Suite. I also love getting a live, knowledgeable person on the phone within a few seconds of calling.
The implementation was smooth and the transition fully backed by their wonderful customer service.
I found the People Suite, then Realm, extremely helpful in keeping member records, and the Financial Suite gives the church the reports and information needed for making budget decisions.ĪCS Realm is a simpler version of ACS People Suite, and much more intuitive. A Great Product Overall with World-Class Customer ServiceĪCS is a church software product with several different suites to choose from.
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